Terms of Service

Last Updated: August 2024

By visiting KnowBeLiveCoaching.com you are consenting to our Terms and Conditions, and agree to comply with all the terms outlined below. 

We hope that you do agree, but we won’t assume. If you don’t agree with the terms outlined, please refrain from using our site and services.

1. Overview

Definitions for the  purposes of these terms and conditions are:

  • “Terms and Conditions”, "Terms of Service", “Terms” refers to terms and conditions policy referenced herein.

  • "We", "us,", "our" refers to Know Be Live Coaching, the business owned and operated by Nicola Francis.

  • "You", "your", “user” refers to any visitor or user accessing our website and services.

  • "Site", “website” refers to https://knowbelivecoaching.com and any content, materials, and information made available on it, including any links to third party information..

  • "Services", “service” refers to all ADHD and Life Coaching related services including but not limited to, workshops, educational courses and group facilitation, website materials and content provided by Know Be Live Coaching.

These Terms and Conditions govern your use of our website and services. By visiting our website and/or accessing content or making a purchase, you engage in our Services and agree to be bound by the following Terms. These Terms and Conditions apply to all users who access our services or content through any URL or domain that redirects to KnowBeLiveCoaching.com, regardless of how you arrive at the site. The Site owner, Nicola Francis, Know Be Live Coaching and its directors, partners, agents and affiliates assume no responsibility or liability for any consequences arising directly or indirectly from any action or inaction you take based on the Site.


2. General Site Terms and Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • By accessing our site, you agree to comply with our Privacy Policy and respect copyright, trademarks, and intellectual property rights related to the content provided.

  • Unauthorized use of any content will violate the Canadian Copyright Act laws and could lead to legal consequences.


3. Information Accuracy, Completeness and Changes

  • We strive to ensure that all information on our site is accurate and complete. However, we do not guarantee that the content is free from errors or omissions. 

  • We reserve the right to modify the contents of the site at any time, including changes to services and pricing at any time, without notice.

  • Any reliance on site material is at your own risk. 

4. Services Provided 

  • Are Not counseling, therapy, medical advice or diagnosis and cannot be used as a substitute for any professional legal, medical, financial or mental health advice.

  • All services are educational and action-oriented, designed to help you gain clarity and move forward in your life. 

  • We do not guarantee specific outcomes or results from our Services or related materials. Success depends on various factors, including your commitment and actions.

5. Bookings, Changes and Cancellations

  • Appointments are scheduled through our Acuity Scheduling system either directly by the user or as agreed upon in advance. 

  • Email confirmation is sent directly following booking and appointment changes can be made directly by the user through the email confirmation notice.

  • Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows will result in full payment for the session.

6. Fees and Payment

  • Fees for 1-on-1 Coaching services are outlined on our website and are subject to change.

  • Fees for all other services are customized based on design and service delivery and will be communicated and agreed upon during contracting.

  • Payments must be made in full prior to the session unless otherwise agreed upon. 

  • There are no refunds on payments made for Services.

  • Fees are processed through the Stripe payments platform in Canadian Dollars.


7. Prohibited Activities

When using our website and services, you agree not to engage in any of the following activities:

  • Unauthorized Use: Accessing, using or sharing our site or services in a manner that violates applicable laws, regulations or the rights of others.

  • Misrepresentation: Providing false or misleading information, including impersonating another person or entity.

  • Content Misuse: Copying, distributing or reproducing any part of our site content or materials without our prior written consent.

  • Security Breaches: Attempting to interfere with, compromise or disrupt the security or integrity of our site, network or services.

  • Spamming: Engaging in any form of unsolicited communications, such as sending promotional emails or advertisements without authorization.

  • Malicious Behavior: Uploading, transmitting or distributing viruses, malware or any other harmful code that could damage, disrupt or compromise our services or systems.

  • Inappropriate Conduct: Using our services to harass, abuse, defame, threaten others or to engage in any conduct that could be considered harmful or offensive.


8. Limitation of Liability

  • To the fullest extent permitted by law, Know Be Live Coaching and its owners, directors, partners, agents and affiliates will not be liable for any direct, indirect, incidental or consequential damages arising out of or related to the use of our Services or Site.

9. Termination

  • We reserve the right to terminate or suspend your access to our Services or Site at any time, without notice, if you breach the Terms.

10. Intellectual Property

  • Trademarks, content and materials on our site are the intellectual property of Know Be Live Coaching and are protected by the Canadian Copyright Act.

  • You will not reproduce, distribute or use any content without our prior written consent.

11. Indemnification

  • By using the Services of Know Be Live Coaching, you agree to indemnify, defend, and hold harmless Know Be Live Coaching, its owners, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses or expenses (including legal fees) arising out of your use of our services, any breach of these Terms, misuse of our content, violation of third-party rights or any negligent or wrongful conduct on your part. This indemnification obligation survives the termination of these Terms.

12. Severability

  • If any provision of these Terms of Service is found to be invalid, void or unenforceable, the remaining provisions will continue in full force and effect. The unenforceable portion will be deemed to be severed from the Terms and such determination will not affect the validity and enforceability of any other remaining provisions.

13. Governing Law

  • These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes arising from these terms will be governed by and construed in accordance with the laws of Ontario, Canada.

14. Changes to Terms

  • We reserve the right to modify these Terms at any time. 

  • Your continued use of our Site and Services after any changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Know Be Live Coaching
Email: nicola@KnowBeLiveCoaching.com
Phone: 1-416-857-3321