Privacy Policy

Effective Date: Dec 2, 2025

Know Be Live Coaching (“we,” “us,” “our”) operates https://knowbelivecoaching.com (the “Site”) and provides coaching services internationally from Canada. Your privacy matters to us, and we want you to feel safe, supported, and informed when you visit our website or work with us. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. Our goal is simple: to be transparent, responsible, and respectful with your personal information at every step.

This Privacy Policy explains what information we collect, how we use it, how it’s protected, and the rights you have regarding your personal information.
By using this Site or our Services, you agree to the practices described here.

1. Information We Collect

We collect personal information in the following ways:

a) Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing details

  • Information submitted through contact forms, scheduling tools, or questionnaires

  • Any information you voluntarily share during coaching intake or correspondence

b) Payment Information

Payments are processed through Squarespace Payments and Stripe.
We do not store your credit card details. These providers collect and process payment information securely according to their own privacy policies.

c) Usage Data

Like most sites, we automatically collect:

  • IP address

  • Browser type & device info

  • Pages visited & time spent

  • Clicks, scrolls, and referring URLs

  • General location (city-level)

This data helps us understand how visitors use our Site.

d) Cookies & Tracking Technologies

We use required cookies to run the website and analytics cookies to understand traffic.
You can control cookies through your browser settings. If you disable cookies, some Site functionality may be limited.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our Services

  • Process bookings and payments

  • Respond to inquiries and communicate with you

  • Send service emails, session reminders, and administrative messages

  • Send newsletters or marketing emails (you can unsubscribe anytime)

  • Maintain internal records and comply with legal obligations

    We do not sell or rent your personal information.

3. How We Share Your Information

We only share your information with trusted third-party service providers who help run our business, such as:

Squarespace

Website hosting, analytics, email marketing, and scheduling.

Stripe & Squarespace Payments

Payment processing.

Sift

Fraud detection for payment processing.

Google Workspace

Email communication and file storage.

Acuity (Squarespace Scheduling)

Booking and session management.

These providers process your data securely and according to their privacy policies.
We do not share personal information with advertisers or unrelated third parties.

4. International Data Transfers

Your information may be transferred to servers located outside your province, territory, or country (including the United States). These locations may have different data protection laws.

By using this Site or Services, you consent to your data being transferred and processed in these jurisdictions.

5. Confidentiality in Coaching

Coaching sessions are confidential.
However, coaching is not a regulated health service, and confidentiality cannot be guaranteed in the same way as psychotherapy.

We will only disclose session content if:

  • Required by law (e.g., risk of harm, court order), or

  • You provide explicit written consent.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide you with Services

  • Maintain business records

  • Meet legal, tax, or contractual obligations

When information is no longer required, we securely delete or anonymize it.

7. Your Rights

Under PIPEDA and applicable privacy laws, you have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Withdraw consent for processing (subject to legal limitations)

  • Ask how your data is being used

To exercise any of these rights, contact us at nicola@knowbelivecoaching.com.

If you are dissatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. Children’s Privacy

Our Site and Services are not intended for individuals under 18.
We do not knowingly collect information from minors.
If you believe a minor has provided personal information, contact us and we will delete it promptly.

9. Security

We use appropriate technical and organizational measures to protect your information.
However, no online method is 100% secure, and we cannot guarantee absolute protection.

10. Links to Third-Party Websites

Our Site may contain links to external websites.
We are not responsible for the content, privacy practices, or policies of external sites.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Updates take effect when posted on this page.
Your continued use of the Site indicates acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Know Be Live Coaching
Email: nicola@KnowBeLiveCoaching.com
Phone: 1-416-857-3321