Privacy policy

Effective Date: May 27, 2022

Know Be Live Coaching ("we," "us," or "our") operates the website https://knowbelivecoaching.com (the "Site") and provides ADHD and Life Coaching services internationally from Canada. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: When you sign up for services, newsletters or contact us we may collect personal details such as your name, email address, phone number, and any other information you provide.

  • Payment Information: We use Squarespace and Stripe to process payments. Squarespace and Stripe collects your payment details to complete transactions securely.

  • Usage Data: We collect information on how you interact with our Site, including your IP address, browser type, pages visited, and the date and time of your visit.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our ADHD and Life Coaching services and offerings.

  • To process your transactions and manage billing.

  • To communicate with you about your account, our services and any updates.

  • To improve our services and the functionality of our Site.

  • To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Squarespace Analytics

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

For Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a depersonalized form.


Visitor Data for Customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your session date)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

Our payment processor(s) Stripe will also collect payment information from you. You can read their privacy policy at https://stripe.com/en-ca/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.


Contact Us & Newsletter - Form Block Submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Workspace for storage.

Customer Accounts

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

    We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Scheduling

When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your:

  • Name

  • Email address

  • Phone number

  • Details relating to your appointment (for example, who referred you)

  • Files you uploaded

We share this information with Squarespace, our scheduling service provider, so that they can provide online booking services to us.

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:

4. Emails

The email address you provide will be used in the following ways. You have the right to opt-out of email communication at end time by contacting us at nicola@KnowBeLiveCoaching.com.

Service Emails

We may send you service emails, as confirmation for booking and reminders for upcoming sessions. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.


Newsletter & Marketing Emails

We may send you periodic newsletters and marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any questions about our Privacy Policy, please contact us at nicola@KnowBeLiveCoaching.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses (click highlighted links to access).

  • These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.


8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Know Be Live Coaching
Email: nicola@KnowBeLiveCoaching.com
Phone: 1-416-857-3321